ENQUIRE NOW
Book Consultation Shop Phone Define Clinic

COOKIE POLICY of DEFINE CLINIC

This Cookie Policy explains how Define Clinic (“we”, “us”, “our”) uses cookies and similar tracking technologies (“trackers”) on this website. It also explains your choices regarding their use. 

You can contact us at:  

Telephone number: 0203 336 4100 (Define Clinic London); 01494 932700 (Define Clinic Fitzrovia) 

Address: 9, 10 Windmill St, London W1T 2JF (Define Clinic London); Wendover House, Beaconsfield HP9 2JH (Define Clinic Fitzrovia)  

  1. What are cookies and trackers? 

Cookies and similar technologies (“trackers”) are small files or scripts that are stored on your device when you browse a website. They allow websites to function, improve performance, remember preferences, analyse traffic, or support marketing activities. 

For simplicity, all technologies used for these purposes are referred to as trackers, unless a distinction is necessary. 

Trackers used on this website may be: 

  • First-party trackers – placed directly by us; 
  • Third-party trackers – placed by external providers whose services we use (e.g., analytics tools, embedded content). 

Some trackers require your consent before being placed on your device. You can withdraw your consent at any time using the options described below. 

  1. Why we use trackers? 

Tag management systems may be used to deploy and control scripts and trackers on this website. These systems do not themselves set cookies, but ensure that third-party technologies are loaded in accordance with user consent and configuration settings, in line with Article 5(3) of the UK and EU ePrivacy framework. 

Some analytics or measurement activities may be implemented using server-side technologies rather than directly in the user’s browser. Where used, such technologies are configured to respect user consent choices and to minimise personal data processing in accordance with the GDPR. 

Where possible, we may use cookieless or privacy-enhanced measurement techniques that do not store information on a user’s device. These techniques are used solely for aggregated statistical purposes and do not enable cross-site tracking. 

We use trackers for the following purposes: 

  1. Strictly necessary trackers 

These trackers are essential for the website to function securely and correctly (e.g., security settings, cookie consent management, session management). They do not require your consent. 

Examples may include: 

  • remembering your cookie preferences, 
  • enabling secure login areas (if applicable), 
  • ensuring essential site functions. 
  1. Functional / experience trackers 

Functional or experience trackers are used to enhance usability and presentation of the website. These trackers support features such as font rendering, embedded media, and layout stability. 

On this website, functional trackers may include: 

  • Google Fonts, used to display website typography consistently across devices 
  • Embedded content provided by Squarespace, such as images, forms, or layout elements 
  • Media embeds (for example, YouTube or Vimeo) where enabled 

These trackers do not collect data for advertising purposes but may involve third-party requests. Where required, they are loaded only after consent has been provided. 

  1. Analytics / measurement trackers 

Analytics or measurement trackers are used to understand how visitors interact with the website so that performance, content, and usability can be improved. 

This website may use Squarespace’s built-in analytics features, which rely on cookies and similar technologies to collect aggregated information such as: 

  • Page views and navigation paths 
  • Referring sources 
  • Device and browser type 
  • Approximate geographic location (at a country or region level) 

Where Google Analytics 4 or other third-party analytics tools are enabled, these are configured in accordance with consent requirements. Analytics trackers are not activated unless user consent has been given, unless they are implemented in a strictly anonymised or privacy-enhanced manner. 

These trackers require your consent unless strictly anonymised. 

  1. List of cookies and trackers used on this website 

A full list of cookies used by this website is as indicated in the table below. 

Name  Provider  Purpose  Category  Expiry  Type 
ss_cid  Squarespace  Identifies unique visitors for analytics and site functionality  Analytics  2 years  Cookie 
ss_cpvisit  Squarespace  Tracks visits to support analytics reporting  Analytics  2 years  Cookie 
ss_cvisit  Squarespace  Tracks site usage statistics  Analytics  30 minutes  Cookie 
ss_cvr  Squarespace  Tracks repeated visits  Analytics  2 years  Cookie 
ss_cookieAllowed  Squarespace  Stores user cookie consent preferences  Strictly Necessary  6 months  Cookie 
ss_session_id  Squarespace  Maintains user session state  Strictly Necessary  Session  Cookie 
ss_persistant  Squarespace  Ensures site stability and performance  Functional  30 days  Cookie 

This table reflects Squarespace’s standard cookies as documented by Squarespace support. 

Consent Management and Enforcement 

Consent for non-essential trackers is managed through Squarespace’s built-in cookie banner and consent tools. Where consent is required, cookies and trackers are not placed on a user’s device unless and until valid consent has been obtained. 

User consent choices are stored and enforced across the website and may be modified or withdrawn at any time via cookie preference controls or browser settings. 

  1. Third-Party Services Used on This Website 

This website may use services provided by third parties (e.g. analytics tools, embedded content), which may set their own trackers. 

Potential services:  

  • Google Analytics 4 (measurement) 
  • Google Fonts (font display) 
  • Google Maps embed 
  • Squarespace Analytics 

These third-party providers may process limited data in accordance with their own privacy policies. Define Clinic does not control how these third parties process data beyond configuration and consent controls. 

  1. Cookie banner & changing your preferences 

If trackers requiring consent are used, we display a cookie banner when you first visit the website. You can choose to accept, reject, or customise your preferences. 

You may change or withdraw your consent at any time by: 

  • clicking the “Manage Cookies” or “Change Preferences” link (if available), or 
  • adjusting your browser settings. 
  1. How to Manage Cookies in Your Browser 

You can block or delete cookies via your browser settings. Useful links: 

  • Chrome 
  • Firefox 
  • Safari 
  • Edge 
  • Opera 
  • Brave 

Deleting cookies may affect the website’s functionality. 

  1. Consequences of Blocking Cookies 

You are free to block or disable trackers. However: 

  • some features may not work correctly, 
  • the website may not remember your preferences, 
  • embedded content may not display. 

Strictly necessary cookies cannot be disabled as they ensure the website operates safely and correctly. 

  1. Contact Information 

If you have questions about this Cookie Policy or your privacy rights, please contact us: 

Define Clinic  

Telephone number: 0203 336 4100 (Define Clinic London); 01494 932700 (Define Clinic Fitzrovia) 

Address: 9, 10 Windmill St, London W1T 2JF (Define Clinic London); Wendover House, Beaconsfield HP9 2JH (Define Clinic Fitzrovia) 

  1. Policy updates  

We may update this Cookie Policy from time to time to reflect changes in website technologies, legal requirements, or business practices.